This online course will examine the value and importance of diversity in the workplace.
Course topics include The History of Diversity in the US, Why a Diversity Initiative
is Critical to all US Organizations, Approaches to Diversity,Stereotypes,How Managing
Diversity is Different from Traditional Management and Changes in Viewpoint on Diversity.
Learners will understand why valuing diversity is important to them as individuals
and will understand why it is important for an organizations. Learners will be able
to analyze their own perceptions on diversity and will be able to behave in ways
that value diversity. Finally, Learners will be able to create a personal action
plan for valuing diversity in the workplace.
In today’s organizations, change is the rule rather than the exception. Participants
will define their roles and responsibilities, develop strategies for coping, develop
ways to interact effectively with others, and will learn to model appropriate change.
New administrations, new technologies, new policies, rapid population growth and
workforce diversity are just a few of the factors that are confronting today’s organizations
and stakeholders. This course is designed for employees and managers at all levels
who need to manage all kinds of identified change from personal through organizational.
Staying organized is one of the most important life skills a professional can master.
This course will help participants identify traits of their personal organizational
style, in terms of space and time. Time management tips and techniques will be identified
along with well known “time eaters” . Participants will also learn about keeping
office and personal space organized to best utilize their style, goal setting methods,
why goals fail and trying to achieve that elusive work-live balance. Finally, the
course will touch on technology, both hardware and software, that can be used to
the participants benefit.
The Challenge of Change
This course will explore ways to become more assertive without being aggressive.
It will also examine why we should be assertive and addresses the reasons why our
culture sometimes teaches us to be less assertive. Students will come away with a
good grounding in both verbal and nonverbal assertion techniques, basic negotiation
and an understanding of stress and anger and a few techniques to alleviate them.
Deal With Difficult People
This online course will explore methods and approaches to dealing with difficult
people in the workplace. Course topics include Defining "Difficult", The Bully and
How to Regain Your Dignity or Work Should NOT hurt!, An Introduction to Basic Coping
Skills, Problem Bosses and Could the Problem be ME? and special section on dealing
with the public.
Students will be able to define what is meant by "difficult people" and will be able
to understand patterns of difficult behavior.
Building the Ethical Organization
This course will explore the concepts and roots of the ethics and morals and expose
the participant to the plain speaking definition of ethics. Ethics in a organizational
context will be examined including motivators for unethical behavior, identification
of the three types of ethical practitioners, common terms and definitions in ethics
and the principals for building and ethical organizational.
The purpose of this course is to provide the participant with the basic concepts
behind the governmental ethics. Students who participate in this course will be
able to guide theirmunicipalities toward ethical practices and procedures.
This online course will give participants a solid overview of why conflict in the
workplace happens and how to resolve it. Students will come away from this seminar
with a good working knowledge of the possible outcomes of conflict and how to facilitate
conflict resolution in their own workplace. Important skills in conflict resolution
will be covered and the student will have the opportunity to assess their own strengths
and weaknesses in this area.
Students will learn how to recognize sources of conflict and the knowledge and skills
necessary to assure all workplace conflicts end with a positive outcome.
Running Effective Meetings
This online course will prepare participants for organizing, preparing and running
effective meetings. The course will examine why we need an effective meeting process,
what makes a meeting effective and productive, how to run an effective meeting, the
Four Phase of effective meetings, roles and differences between a meeting facilitator
and a meeting chairman, how to facilitate a meeting an dealing with meeting disrupters.
Participants will be able to identify effective meeting techniques, learn the skills,
tips and techniques for planning and executing effective and productive workplace
meetings. Participants will also learn how to develop an effective meeting agenda
and follow up notes and minutes.